IT Support Built for Small Business
Focus on your business, not IT problems. Our managed services give small teams hands-on IT support at small business prices, backed by our NY DFS compliance platform.
What's Included
Complete IT Management
Everything you need to keep your business running smoothly and securely.
Help Desk Support
Responsive IT support for your team during business hours.
- Phone and email support during business hours
- Remote troubleshooting
- Password resets and account management
- Software installation assistance
- Hardware troubleshooting
Monitoring & Alerting
Business-hours monitoring to catch issues before they impact your business.
- Server and workstation monitoring
- Network device monitoring
- Application health checks
- Automated alerting
- Monthly IT health reports
Patch Management
Keep your systems updated and secure with managed patching.
- Windows updates
- Third-party application patches
- Patch approval before deployment
- Compliance reporting for NY DFS
- Emergency patch deployment
Backup & Recovery
Protect your business data with reliable backup solutions.
- Daily automated backups
- Cloud and local backup options
- Backup verification testing
- Rapid recovery procedures
- Disaster recovery planning
Security Management
Endpoint security to protect against threats.
- Antivirus management
- Firewall configuration
- Email security filtering
- Web content filtering
- Security policy enforcement
Cloud Services
Microsoft 365 and cloud infrastructure management.
- Microsoft 365 administration
- User provisioning/deprovisioning
- Cloud backup management
- Azure/AWS basic management
- License optimization
Built-In NY DFS Compliance
Our managed services include the documentation and controls required by NY DFS 23 NYCRR 500:
Monthly Compliance Reports
Every month you'll receive reports that auditors love:
- Patch compliance status by device
- Backup verification results
- Security incident summary
- User access changes log
- System uptime metrics
- Open ticket resolution times
Simple, Predictable Pricing
No hidden fees. No surprise charges. Just reliable IT support.
Essential
Basic IT support for small teams
3+ users minimum
- Buffalo Sentinel compliance platform
- SentinelOne Complete EDR
- Patch management
- Business-hours monitoring and alerting
- Business hours help desk
- Monthly reports
- Hourly IT support for out-of-scope work
Professional
Complete IT management
5+ users minimum
- Everything in Essential
- Extended hours support
- Cloud backup included
- Advanced security suite
- Vendor management
- Quarterly business reviews
- 5 free 15-min support calls/month per user
Custom
Tailored scope for multi-site or specialized needs
Scoped to your environment
- Everything in Professional
- Dedicated account manager
- On-site support included
- Custom scope and service terms
- Compliance reporting
Ready to Simplify Your IT?
Schedule a free consultation and see how we can improve your technology while reducing costs.